Shipping Times & Delivery Policy

1. Order Processing Time

• All orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• In rare cases, order processing may take longer due to unforeseen circumstances.

2. Shipping Methods & Estimated Delivery Times

• Express Shipping (DHL, FedEx): Estimated delivery within 3 business days.
• Standard Shipping: Estimated delivery within 7-21 business days, depending on the destination country.
• Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other delays beyond our control.

3. Shipping Costs

• Shipping fees are calculated at checkout based on your delivery location and selected shipping method.
• Any applicable import duties or taxes are the responsibility of the recipient.

4. Order Tracking

• Once your order has shipped, you will receive an email with tracking details.
• You can track your order using the provided tracking number on the courier’s website (DHL, FedEx, or local postal service).

5. Lost, Stolen, or Delayed Shipments

• We are not responsible for lost or stolen packages once marked as “Delivered” by the courier.
• If your package is delayed beyond the estimated timeframe, please contact the shipping carrier directly.
• If you require assistance, contact our support team at support@kairen-trading.com.

6. Shipping Restrictions

• We currently do not ship to P.O. Boxes or APO/FPO addresses.
• Some locations may experience longer shipping times due to regional restrictions or customs delays.

For any further questions, please contact our support team at support@kairen-trading.com.